Our Commitment to Your Privacy

This Privacy Policy explains how Lureva handles information and data collected when you visit our store, create an account, make a purchase, or contact us. We are committed to using data only to the extent necessary to provide our services, improve the shopping experience, and maintain the security of the store and our customers.

Information We May Collect

When using the Lureva store or placing an order, we may collect certain information necessary to provide our service, including:

• Name and contact information such as phone number and email address.
• Shipping and delivery address and information required to fulfill the order.
• Order information and details of products purchased.
• Information you provide when contacting customer service.
• Certain technical data related to site usage, such as device type, browser, and usage data, depending on the technologies and services used in the store.

How We Use Your Information

We may use the collected information for purposes related to operating the store and providing our services, including:

• Processing, preparing, shipping, and delivering orders.
• Communicating with you regarding orders, inquiries, and after-sales service.
• Improving the user experience, store performance, and our services.
• Helping protect the store and detecting illegal or fraudulent activities.
• Sending marketing communications or offers when there is an appropriate basis to do so and in accordance with your available choices.

Sharing Information with Service Providers

Some necessary data may be shared with entities that assist us in operating the store and fulfilling orders, such as shipping and delivery companies, payment service providers, the e-commerce platform, and technical service providers associated with store operations.

Payment Information

When making a purchase, payment information is processed through the payment service providers available in the store. The processing of payment data may also be subject to the privacy and security policies of the payment service provider used.

Data Protection

We take appropriate measures to help protect personal data from unauthorized access, use, or disclosure. However, no electronic transmission or storage method can be guaranteed to be absolutely secure.

Cookies

Lureva may use cookies and similar technologies to help operate the site, remember user preferences, improve the browsing experience, and measure store performance. Some cookies can be controlled through browser settings or consent tools available on the site, if any.

Your Rights and Privacy Requests

In accordance with the regulations applicable in the United Arab Emirates, you may have rights regarding your personal data, depending on the situation and applicable legal requirements.

You may contact us to inquire about your data or to submit a request to access, correct, delete, or object to certain uses of your data, and the request will be handled in accordance with the applicable regulatory requirements.

Data Retention

We retain personal information for the period necessary to fulfill the purposes for which it was collected, such as fulfilling orders, providing customer service, complying with legal and accounting obligations, and resolving disputes, as required by applicable regulations.

External Sites and Services

Our store may contain links or services provided by third parties. When navigating to an external site or service, the handling of your data may be subject to that party's privacy policy; therefore, we recommend reviewing their policies when necessary.

Privacy Policy Updates

We may update the Privacy Policy from time to time to align with changes in our services or regulatory or technical requirements. The updated version of the policy will be published on this page upon any update.

Important Note

By using the Lureva store, you acknowledge that you have read this Privacy Policy. The handling of personal data is subject to the laws and regulations in effect in the United Arab Emirates.

Contact Us Regarding Privacy

If you have any questions or requests regarding your data privacy, you can contact us via:

WhatsApp / Phone: +971 55 229 3569

Email: lurevaom@gmail.com