Your Satisfaction is Our Priority

At Lureva, we carefully review and prepare orders before shipping. If you wish to exchange or return a product, please review the following conditions.

Exchange and Return Conditions

• Exchange or return requests can be submitted within 7 days from the date of receiving the order.
• The product must be unused, unopened, and untried.
• The product must be in its original condition, with all packaging and accessories.
• The product must not have been damaged due to misuse or improper storage.
• The order number or purchase invoice must be attached.

Non-Returnable Products

For health and safety reasons, personal care products cannot be exchanged or returned after being opened or used, unless the product arrived damaged or different from the order.

• Used or opened products.
• Products damaged after receipt.
• Products that have lost their original packaging or accessories.
• Products covered by special offers if the offer stipulates that they cannot be returned.

Receipt of a Damaged or Non-Conforming Product

If you receive a product that is damaged or different from your order, please contact us immediately and provide the following information:

• Order number.
• Clear photo of the product.
• Photo of the outer packaging.
• Brief description of the problem.

The Lureva team will review the case and provide an appropriate solution, either by exchange or refund.

How to Request an Exchange or Return

Please contact us via WhatsApp, including the order number and the reason for the exchange or return request.

Shipping Fees

• If the reason for the exchange or return is a store error or a damaged product upon arrival, Lureva Store will cover the shipping fees.
• If the reason is a change of mind or an unsuitable product choice by the customer, the customer will bear the return and reshipping fees.

Refunds

After receiving and inspecting the returned product and ensuring it meets the conditions, the return will be approved and the amount will be refunded via the payment method used in the order.

The time it takes for the amount to appear may vary depending on the bank or payment service provider.

Important Note

Submitting an exchange or return request does not automatically mean acceptance, as each case is reviewed according to the product's condition and the terms outlined in this policy.